Frequently Asked Questions

At Lumira, we partner with trusted international fulfillment centers to deliver premium haircare technology worldwide. Below are answers to some of our most common questions to help you enjoy your experience with us.

Where do you ship from?

We ship directly from our carefully selected fulfillment centers around the globe. Your order will be handled with the utmost care and sent via reliable couriers to ensure timely and safe delivery.

Do you offer international shipping?

Yes — we provide free worldwide shipping on every order.

Some of our most popular destinations include:

• United Kingdom
• United States
• Canada
• Australia
• New Zealand
• European Union countries

How long does delivery take?

Delivery generally takes 7–10 business days from dispatch. During peak seasons or for remote areas, delivery might take a bit longer.

You will receive a tracking number as soon as your order ships, so you can monitor its progress at any time.

Will I get tracking information?

Absolutely. Once your order is shipped, you’ll receive an email with your tracking details.

If you don’t see tracking info within 5 business days, please contact us at lumirauk.store@gmail.com and we’ll assist you promptly.

Why is my tracking not updating?

Tracking information may take 2–5 business days to appear after dispatch, especially when transitioning between couriers. If there’s no update after 5 days, reach out to us and we’ll investigate.

What if my item arrives damaged or incorrect?

We’re sorry for the inconvenience. Please email lumirauk.store@gmail.com with your order number and photos of the issue. We will resolve this quickly with a replacement or refund.

Can I exchange my product?

We don’t offer direct exchanges. If you need a different model or version, please return the original item (if eligible) and place a new order.

Can I cancel or modify my order?

Orders process rapidly, so changes or cancellations cannot be guaranteed once placed. Contact us immediately after purchase and we’ll do our best to assist before shipping.

How do returns and refunds work?

To request a return, email us your order details and reason. We’ll guide you through the process. Refunds are issued once returns are received and approved.

See our full Return & Refund Policy for details.

Still have questions?

We’re here to help. Contact us anytime at lumirauk.store@gmail.com and we’ll respond promptly.